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Booking an Appointment


 

Booking an Appointment On-Line

 

If you would like to make an appointment using the Surgery's on-line service, please click here

 

 How to see A Doctor/Nurse

 

The surgery at Settle is open at the following times:-

 

Monday        08.00 to 19.00 (Appointments available from 07.30 alternate weeks)

                                          (Appointments available from 18.30- 19.00 every week)

Tuesday        08.00 to 18.30

Wednesday    08.00 to 18.30

Thursday       08.00 to 18.30 (7.30am alternate weeks)

Friday           08.00 to 18.30

Saturday       08.00 to 18.30 (alternate weeks)

Sunday         Closed

 

The surgery at Hellifield is open at the following times:-

 

Monday        09.00 to 12.15

Tuesday       15.00 to  18.00

Wednesday   09.00 to 12.15

Thursday      15.00 to 18.00

Friday          09.00 to 12.15

Saturday      Closed

Sunday        Closed

 

 

Your information is treated as confidential as all our staff are governed by the surgery’s  code of confidentiality.

 

Surgeries and clinics are run on an appointment system. You can book an appointment to see any of the doctors or nurses although you may prefer to see your 'usual' doctor.

 

We will always make appointments available to patients who need to be seen urgently within 48 hours. Please note that this may not always be with your usual doctor and there may be a wait as the Duty Doctor also deals with emergencies on the day.

 

To ensure that we can accomodate patients who wish to be seen within 48 hours, approximately half of each doctor's appointments are available to book in advance; the remainder are available to book on the day.

 

 

                 IN CASE OF COLLAPSE, SEVERE CHEST PAIN OR SUSPECTED HEART ATTACK

CALL 999 FOR AN AMBULANCE 

 

Urgent Appointments

 

All patients who need to be seen urgently by a doctor will be seen within 24 hours. We run daily surgeries where the duty doctor is assisted by the triage nurse to assess and deal with urgent problems. In the first instance, your call may be dealt with by a triage nurse and an appointment arranged for you.

 

For Urgent Dental /Oral Problems, we would ask that you contact your dentist - see dental/oral problems header in the left hand side coloum for other options.

 

 

Booking an Appointment by Telephone

 

The surgery is open to accept requests for urgent appointmnets from 8am. Requests for routine appointments can be made after 8.30am by telephoning the main surgery number 01729 822611.

 

Booking an Appointment in Person

 

Appointments can be made by calling at the Surgery during opening hours. Our Practice Team will be pleased to help you.

 

 

Running Late

 

Unfortunately, sometimes surgeries run late, often because patient's conditions are more complex than first thought and the Doctor needs to be thorough for the patient's benefit.

 

If you have waited up to 20 minutes for an appointment, please check with reception to see how long any further delay will be.

 

It is possible to make a longer appointment if you have more than one problem to discuss with the doctor. Please ask the receptionist when you book the appointment. 

 

 

So the GPs can triage Urgent Appointments and Telephone Calls and to make sure you get seen by the most appropriate member of our Practice Team eg physiotherapist, the GPs have asked the Receptionists to ask patients for current symptoms or details of their condition.   

 

In the Emergency Clinics,  this also means they can triage their appointments and may see you sooner if they feel it necessary.  

  

Please let us know if you cannot keep an appointment or change your mind as someone else may be able to use the appointment

 

To book an appointment online please click on the image below

 

 

  

 

 

 

 


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